Privacy Policy

1. What we collect

• Account: your phone number, the name, @handle, photo and bio you choose, and — if you sign in with Telegram — your Telegram ID and username.
• What you post or send: posts, photos, videos, stories, comments, reactions, chat messages and files, voice messages, products and shop details, orders, reviews, and places you choose to share (for example a delivery pin or a live location in chat).
• Wallet and orders: balances, payments, top-ups and order history needed to run the shop and wallet.
• Security data: your IP address, an approximate location derived from it (country, city, network provider), a random browser cookie that identifies the device for sign-in protection, sign-in attempts and verification codes' status (never the codes themselves in logs).
• Usage: views, likes, follows and similar counters used to rank the feed; technical logs needed to keep the service running.
• Visitor statistics: we count page views per country (from the Cloudflare country header), per phone language (the browser's Accept-Language) and per site language shown, as daily totals only. No IP address, cookie or account is stored with these counts.
• Reports and blocks you make, so we can act on them.

2. Why we use it

We do not sell your personal data.

• To run your account and the features you use (feed, videos, chat, shop, wallet, rides, school).
• To keep TavJin safe: stop spam, fraud and attacks on sign-in, and review reported content.
• To show and rank content, translate text and generate audio or product images when you ask for it.
• To follow the law and answer lawful requests from the authorities of Cambodia.

3. Who else processes it

• Telegram (sign-in codes and sign-in with Telegram).
• Cloudflare Turnstile (a bot check on sign-in).
• Daun Penh Cloud, Cambodia (our servers and media storage, including backups).
• Google: Gemini / Vertex AI for translation, text-to-speech and AI product images; Google Maps for maps and delivery pins; and, when switched on for the site, Google Analytics and Google AdSense.
• ipapi.co (turns an IP address into country / city / network for security).
• Web push services of your browser or phone, when you allow notifications.
• Payment providers we connect for the wallet and checkout (for example KHQR / Bakong).

4. Who can see what

• Posts, videos, public stories, comments, your profile and your shop are public.
• Stories you limit to followers or to yourself follow that setting.
• Chat messages are visible only to the people in that conversation. Our admins see a message only if someone in that conversation reports it.
• Your phone number is not shown to other members.

5. How long we keep it

We keep your data while your account is active. When you delete a post, message or other content it disappears for everyone immediately; a copy can stay in our database and backups for moderation, legal and safety reasons. Security records are kept only as long as needed to protect the service.

6. Your choices and rights

• Edit your profile, delete your posts, videos, stories, comments and messages at any time.
• Block anyone: you will no longer see each other's posts, videos, stories or comments, and they cannot message you. Manage the list under Menu → Blocked people.
• Report content with ⋯ → Report. Our team reviews reports within 24 hours.
• Ask for a copy of your data, a correction, or deletion of your account through the Contact page.
• Turn off notifications in your browser or phone settings.

7. Cookies

We use cookies to keep you signed in, remember your language, theme and cart, and protect sign-in (the device cookie above). When Google Analytics or AdSense is switched on, Google sets its own cookies.

8. Children

TavJin is not meant for children under 13. If you believe a child under 13 has an account, contact us and we will remove it.

9. Changes

We will update this page when our practices change and show the new date at the top.